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Red Arrow Trading

Customer Service

Contact Details
Red Arrow Trading
Elsworth House
Herries Road South
Sheffield
S6 1QS

Tel: 0800 195 0006
Email: sales@redarrowtrading.com

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Office Hours

Our office hours for enquiries;
Normal Opening Hours :
Monday – Friday: 0730 – 1730
Friday : 0730 – 1700 Saturday and Sunday : Closed


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Ordering

If you are a wholesaler and have an account with us, you can order your goods through this website.
If you are a wholesaler without an account, you will need to register with us in order to open one and buy online.
You can do that HERE As well as ordering online, you can fax or email an order through to our Sales Office on the following: 0870 0433946 e:sales@redarrowtrading.com

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Payment

You can pay online with your credit or debit card, or choose the Purchase Order option. If you choose this option, you will receive an invoice and must pay according to the terms and conditions of your account.

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Delivery

We offer a next day delivery service on goods ordered before 3pm, to mainland UK. We offer a FREE next day delivery service on mainland UK orders with a total value of £150 or over. For full breakdown of costs, see below.

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Delivery Cost

UK Mainland – All deliveries in excess of £150.00 net are supplied carriage free of charge. Deliveries under £150.00 shall be charged £15.00. Deliveries may take up to three days but generally are on an overnight delivery. Carriage for all orders required urgently and sent under special arrangements will be charged at cost. Oversized pallets that attract additional carriage charges will be advised at the time of ordering. Ireland – All deliveries in excess of £300.00 nett are supplied carriage free of charge. Deliveries under £300.00 shall be charged £50.00 per order. Carriage for all orders required urgently and sent under special arrangements will be charged at cost. Oversized pallets that attract additional carriage charges will be advised at the time of ordering. Red Arrow Trading will not be liable for secondary costs as a result of late or failed deliveries.

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Cancellation and Returns

Goods which are no longer required or have been wrongly ordered will not be acceptred back by Red Arrow Trading without written authorisation from the Customer Services department. On receipt of a debit note, detailing why the goods are to be returned, a returns note will be sent via email/fax as authorisation to proceed. Return of goods where correctly supplied by Red Arrow Trading must be returned vai the customer's own carrier, the goods must be in resaleable condition and the customer will incur a minimum of 15% handling charge. Where good are supplied incorrectly by Red Arrow Trading, we must be notified within 3 working days from receipt. In the event of any goods being either lost, damaged in transit, or short supplied, to validate a claim Red Arrow Trading must be informed in writing within 3 working days fgrom the date of receipt. No claim will be valid if a P.O.A is signed 'received in good condition'

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Warranty

Red Arrow Trading will endeavour to transfer to the customer the benefit of any warranty or guarantee given by the manufacturer of the goods. Not all the goods are supplied with a guarantee and the terms of any guarantee provided will vary. It is the customer’s responsibility to check as to the availability and/or terms of any guarantee. If the company’s guarantee is provided, the company will, free of charge, replace goods which are provided to the reasonable satisfaction of the company to be damaged or defective due to faulty materials, workmanship or design. This obligation will not apply to goods which have been repaired or altered, if the goods have been misused, incorrectly installed or inappropriately maintained or stored, nor to any defect notified 12 months or more after delivery from Red Arrow Trading. If occupancy sensors are used in conjunction with any Red Arrow lighting product we do not accept any responsibility for premature failure of lamps or control gear. If the goods are found by the company not to be damaged or defective then the company will be entitled to return the goods to the customer at the customers sole expense.

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